App FAQ

General

Before you start Train Wright!
Always consult your general practitioner, doctor or relevant medical professional before starting any new exercise regimen or diet. The Train Wright app is not a substitute for professional medical advice.
What is the Train Wright app?
The Train Wright app is the next step of the TW evolution, bringing hundreds of on-demand video workouts to your pocket, anywhere in the world. Mark Wright and his brother Josh will guide you through your training and nutrition journey to help you achieve your goals the Wright way.
Where can I get the Train Wright app?
You can download the Train Wright app for free from the App Store on Apple devices and Google Play on Android devices. In-app subscriptions are necessary to access the content and train with the Wright brothers.
What is the difference between the Train Wright app and the website plans?
The Train Wright app is the next evolution of Train Wright, building on the success of the video workout plans on Train Wright website.
Can I transfer my website plan onto the app?
No. Although you will retain access to your online Train Wright plan, you will not be able to use these within the app.
Is the content different between the website and the app?
The content on the app is completely new, featuring over 120 workouts on launch and more are being added all the time. There are new meals and suggested meal plans tailored to your goals, dietary requirements and preferences.

How to use

Can I Train Wright from home?
Yes, the Train Wright app and workouts are designed to be followed from anywhere without the need for any equipment.
Do I need any equipment to use the Train Wright app?
For the majority of plans within the app you do not need any equipment, although a non-slip training mat will help protect your floor and make some exercises more comfortable. To follow the Weighted HIIT plan you will need a set of good quality adjustable dumbbells, which can be purchased from various online and high street retailers.
Do I need a gym membership to use the Train Wright app?
No, the Train Wright app is designed to be used without a gym membership. Although you can use it alongside any membership you currently have for even better results.
Can I use the Train Wright app if I’m pregnant or breastfeeding?
Always check with your doctor or general practitioner before starting a new training regimen or diet when pregnant or breastfeeding. As a general rule you should not be aiming to lose weight while pregnant or breastfeeding as a calorie deficit can affect development or your milk supply. Some exercises and training styles may not be suitable during or post pregnancy, and as each pregnancy is unique please check with your doctor before starting Train Wright.
Can I use the Train Wright app if I have an injury or pre-existing health condition, such as diabetes?
Always check with your doctor or general practitioner before starting a new training regimen or diet if you have an injury or pre-existing health condition. Some exercises, training or meals styles may not be suitable for your condition so need to be verified by a medical professional.
Can I use the Train Wright app if I’m training for an event? (e.g. couch-to-5km, marathon, triathlon)
Yes, the workouts with the app are ideal for improving your strength and endurance, perfectly complimenting most training plans.
What are the workouts like?
There are a plethora of different workouts within the Train Wright app to help keep your training fresh and interesting - HIIT circuits, boxing, abs, weighted HIIT and yoga. These are presented in real-time by coaches Mark Wright, Josh Wright and Heather Driver, instructing you through every move every minute of your journey.
What goal should I choose?
You should select your in-app goal based on your own desired results: The ‘shred’ goal will provide you with a lower calorie intake to help sustainably shred body fat. The ‘Maintain’ goal will provide you with a steady supply of calories to help you improve your fitness while keeping a level bodyweight. The ‘Build’ goal is designed to provide you with a calorie-surplus which will help you to perform better, feel stronger and build muscle.
What happens if I have dietary requirements or allergies?
The app allows for filtering of meals by dietary preference or by allergies. If these do not align with your requirements, substitute the necessary ingredients on a like-for-like basis.
I want to know more about the nutrition advice
All of the nutritional data within this app is suggested and should not be taken as medical or specific advice. It has been designed by qualified nutrition coaches working alongside the Train Wright team and aligns with REPS/CIMSPA and NHS guidelines on nutrition. NHS guidelines recommend 2000 calories per day for women, and 2500 calories a day for men to maintain a healthy body weight, based on being an average weight and moderately active. Losing weight requires a calorie deficit - to say you are burning more calories than you are consuming - but this should always be done in a controlled and sustainable way through a combination of diet, exercise and lifestyle. A small, controlled calorie deficit is preferable to a large, unsustainable deficit - we do not believe in low calorie, restrictive diets. The meals within the app are varied, contain a variety of fresh foods and vegetables and are suitable for ages 16 and up. If you have any pre-existing health conditions always check with your general practitioner or doctor before starting a new diet. For more detailed information on nutrition please speak to your doctor or GP directly. For more details on nutrition please refer to the NHS website.

Payment

Pricing for my app is being shown in a foreign currency, why?!
Check the settings on your location/store setting on your device and set these to your current location and currency. Using wifi and a VPN may affect your automatically selected currency, so double check your settings and if the problem persists please reach out via the ‘contact us’ page
I am having trouble making a payment.
Please check your payment information and confirm it is correct and valid, check with your banking provider to ensure they have not blocked your card or temporarily suspended any new transaction on your account. If problems persist please reach out via the ‘contact us’ page.
Will I be charged monthly/yearly?
All subscriptions are auto-renewing and will automatically roll over every month/year unless cancelled. But you are not locked-in and can cancel at any time, to avoid being billed please ensure you cancel your subscription at least 24 hours before it is due to renew.
Can I get a refund if I cancel in the middle of my subscription?
No, as we do not offer refunds for unused subscription periods, accidental purchases, medical conditions, or any similar reason or event, unless required by law to do so. You must cancel 24 hours before your subscription renews to avoid another payment. Upon cancelling your subscription you will retain access to your profile and app content until the period you have paid for expires.
How do I cancel my subscription?
Follow the standard procedure for cancelling a subscription on your device. For iOS devices this is accessed via: settings > Apple ID > manage subscriptions. For Android this is accessed via: Google account > my subscriptions > manage
Is the Train Wright app compatible with my device?
The Train Wright app is compatible with iphones running iOS12 and newer, and android devices running 4.1 and newer.

Account

How do I reset my password?
Open the Train Wright app, select ‘log in’ and scroll down to ‘forgotten your password.’ Enter the email associated with your account and follow the instructions here to reset your password.
I didn’t receive the email to reset my password!
Check your junk email folder and it should be here. If not, wait 5 minutes to see if it arrives before double check you are checking/using the correct email. If there is still no sign of the email, please reach out via the ‘contact us’ page.
Sometimes my workout takes a while to load?
If your internet strength is low, or you are using a slow connection, videos can take time to buffer - similar to any internet based video player. To avoid this, make sure you are using the app on a fast WiFi or mobile internet connection with good signal strength and download speed.
How much of my data will Train Wright use?
On average the Train Wright app will use 40mb per 10 mins of workout. If you have limited mobile data, use the app on WiFi to avoid charges from your network supplier.
I can’t log in!
Ensure you are using the correct email associated with your account and that your subscription is active. If it is, reset your password and you should be able to log in. If you are still experiencing trouble please reach out via the ‘contact us’ page.
I need more help
If you need more help please reach out via the ‘contact us’ page on the Train Wright website.

Still have questions? Contact us